Return and Refund Policy

Thank you for shopping with us! We aim to provide a seamless and satisfying experience with every purchase. Please review our Return and Refund Policy to understand your rights and options.

Eligibility for Returns

1. Return Window: You may return items within 30 days of receiving your order.
2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
3. Non-Returnable Items: Certain items, such as gift cards, downloadable software, clearance items, and personalized products, cannot be returned.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at [email address] with your order number and details about the product you would like to return.
2. Approval & Instructions: We will respond within 48 hours with further instructions and a return shipping address.
3. Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective.

Refunds

1. Processing Time: Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
2. Refund Method: Refunds will be issued to your original payment method.
3. Partial Refunds: Some items may only be eligible for partial refunds, such as items that are not in their original condition, are damaged, or have missing parts.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receipt. We will provide a replacement or issue a full refund, including shipping costs.

Exchanges

If you need a different item, please contact us to arrange an exchange within the return window.

For additional assistance or questions about your return, please contact our customer service team at info@aersol.com.

We appreciate your business and are committed to your satisfaction!